Privacy

Last updated: November 2026. Plain language on purpose.

What we collect

When you request a check or reserve a claim pack: your flight number, scheduled date, email address, and, if you choose to tell us, the reason the airline gave and your compensation status. We also record the page you came from (for example “google ads” or “direct”) so we know which channels bring real passengers.

Why

To run the aircraft check for your flight, email you the report, and, if you reserved a pack, send you the documents and a payment link. The optional details help us prioritise cases. Nothing else: no newsletter, no advertising lists, no sale or sharing of your data.

Who processes it

Form delivery: Formspree receives the form and forwards it to our mailbox.
Hosting: this page is served as static files by our hosting provider, which keeps standard access logs (IP address, time, page) for security.
Flight data: we look up your flight number in public flight-tracking data. Your name and email are never sent to the data provider.

How long

Requests are deleted 90 days after your report is sent, unless you ask us to keep the file for a claim in progress. You can ask us to delete everything about you at any time by emailing the contact address on the main page; we do it within 7 days.

Where

We are based in Ontario, Canada. Form and hosting providers may process data in the United States. We rely on their published privacy policies and standard safeguards.

Your rights

Under Canadian privacy law (PIPEDA) you can ask what we hold about you, correct it, or have it deleted. Email us. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.

Cookies

None set by us. The page uses no analytics scripts; visit counts come from the hosting provider's server logs.