Guides

Plain-English guides for Canadian passengers

Summarised from the Canadian Transportation Agency's public guidance and CBC's reporting, with sources on every page. Not legal advice.

• WestJet cancelled your flight for “unplanned maintenance”? What the rules say, and what to check

  WestJet cancellations blamed on unscheduled maintenance: what APPR compensation applies, when 'required for safety' blocks it, and how to check the aircraft record.

• Air Canada denied compensation citing “safety”? Check whether the aircraft really stayed grounded

  Air Canada compensation denials for safety-related maintenance: the APPR categories, the amounts, the October 2026 CBC cases, and how to check the aircraft record.

• APPR compensation amounts in Canada (2026): $400, $700, $1,000 and when they apply

  Air Passenger Protection Regulations compensation table for large and small airlines, the three disruption categories, deadlines, and the 30-day airline response rule.

• How to file a CTA air travel complaint after an airline denies compensation

  Step by step: claim with the airline first, wait 30 days, then file with the Canadian Transportation Agency with your evidence. What to include and what to expect.

• Aircraft swaps and “maintenance” cancellations: what CBC found and how to read your flight's record

  How an aircraft swap can turn a schedule decision into a 'safety' cancellation, what CBC Go Public documented at WestJet and Air Canada, and how to read tail numbers and timestamps.